Customer-Care Desk
Reach us for checkout assistance, product information, tracking, delivery concerns, returns, exchanges, payments, or a privacy-rights request. Include an order number when the question is order-specific, but do not include complete card credentials.
Hours and Order Changes
Assistance is available Monday to Friday, 9:00 AM–5:00 PM in local time for this store. Messages outside that window are reviewed in the next service period. Ask for cancellation before shipment; when dispatch has occurred, please use the Refund Policy.
Merchant and Customer Care Information
Store name: burtsbees
Contact email: Support@burtsbecok.shop
Phone: (505) 255-3491
Physical and return address: 1463 Pat D Arco Hwy, Rio Rancho, NM 87124, US
Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).